Support
Need help? Email support@flowlockapp.com and we’ll get back to you.
Frequently asked questions
How does FlowLock work?
Each of the six flow states plays wordless, evolving music shaped with rhythmic amplitude modulation. The volume pulses at a specific rate, and your brain naturally follows that pulse. It is not binaural beats or a separate tone hidden beneath the music. The music itself is the pulse. Individual experiences vary.
Is there a subscription?
No. FlowLock is a one-time purchase. It includes all six states and every current sound bed with no recurring charge.
How do I restore a purchase?
Tap Restore purchase on the paywall or in Settings. Your non-consumable purchase follows the Apple Account used to buy it and can be restored without another charge.
Does FlowLock need an internet connection?
The music is included in the app, so sessions work offline. An internet connection may be required to purchase FlowLock, load App Store product information, or restore access.
Does music keep playing when I lock my phone?
Yes. Start a session and lock your phone. The music continues with playback controls available on the lock screen.
Does FlowLock support Reduce Motion?
Yes. FlowLock respects the iOS Reduce Motion setting. When enabled, ambient animations hold still while the rest of the experience continues normally.
What is Lock Quality?
Lock Quality is a simple score showing how undisturbed a session was. It is most useful as a personal trend across your session history.
How do I request a refund?
Apple handles refunds for App Store purchases. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.